8 Benefits of VOIP for Small Businesses

One of the biggest misunderstandings about Voice over Internet Protocol (VoIP) is that many business owners believe that this phone system is only ideal...

Enhancing Your Caller Experience

Cloud Telephone The Easiest Route to Boosting Customer Satisfaction With technology developing at a pace that it is almost impossible to keep up with, ...

Solving Customer Pain Points

Stop Your Customers Shouting at Your Auto-Attendant An all-too-common occurrence in my house is either myself or my partner shouting words I would rather ...

SD-WAN

Technology is a Game Changer for Financial Institutions in the 'New Normal

IVR Script examples to improve customer experience

An Interactive Voice Response script (IVR) or auto-attendant greeting is probably the first thing most callers hear when contacting your business.

How Has Covid – 19 Impacted Public Sector Communications?

Over the last 20 years methods of communication have dramatically changed...

Small Business Phone Systems: The Importance of Reliability in Uncertain Times

In a world that’s constantly changing, a little reliability can go a long way—and that means the right small business phone system...

Hosting a Glitch-Free Video Conference

Video conferencing is on the up. Fast-tracked by the rise in home working, with mobile app downloads reaching 62m during the week between the 14th and ...

The Future of Remote Work for Contact Centres

The future for customer service operations will undergo a dramatic rethink in every organisation and their respective departments...